Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase from Country Life & Chaos. Because some of our products are supplied and shipped by trusted partner brands, return eligibility and instructions may vary by product.

Returns

If you would like to request a return, please contact us within 30 days of receiving your order. Some products may have different or longer return windows or supplier-specific restrictions, which will apply where relevant.

Items must be unused, in their original condition, and in their original packaging when applicable.

Please contact us before sending an item back so we can provide the correct return instructions and return address for your order. Do not return an item directly to the address shown on the package unless we have instructed you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.

Please include your order number and photos of the item and packaging when possible. We will work with the appropriate supplier to resolve the issue.

Non-Returnable Items

Certain products may not be eligible for return due to health, hygiene, safety, personalization, product condition, or supplier-specific restrictions.

Items that have been opened, used, altered, customized, or otherwise made ineligible for return under the applicable supplier’s policy may not qualify for a refund.

Please contact us before purchasing if you have questions about whether a particular item is returnable.

Refunds

Once an approved return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.

Original shipping charges may be non-refundable where permitted and applicable.

Return Shipping

Return shipping costs may vary depending on the product, supplier, and reason for the return.

If an item is damaged, defective, or incorrect, please contact us before purchasing return postage so we can provide the appropriate instructions.

Cancellations

Orders may begin processing shortly after they are placed. If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

Questions About a Return

Please contact Country Life & Chaos before returning any product. We will provide the appropriate instructions based on the item you purchased and the supplier fulfilling your order.